The Summit Award is the highest award of excellence presented at the HealthCare Service Excellence Conference.

It is awarded to qualified, innovative, and progressive individuals, teams, and healthcare facilities who have made outstanding progress towards improving the patient experience and staff engagement. Individuals, teams, or organizations must be nominated to be eligible for a Summit Award.

In 2022, the Summit Awards committee received 271 nominations from 18 different healthcare organizations spanning 10 states. 79 of the nominees were chosen as Pinnacle Achievers (the best of the best), and 23 of those were presented the Summit Award at the Night of Excellence held on Wednesday, November 16, 2022.

The 2022 Summit Awards are presented by Custom Learning Systems during the annual HealthCare Service Excellence Conference. ( The HealthCare Service Excellence Conference is dedicated to delivering evidence-based solutions to help hospitals and other healthcare facilities improve the overall patient experience.


Our organization received 1 Summit Award and 6 Pinnacle Awards:

2022 Summit Award Recipient:

Patrick England
Customer Focused Provider

2022 Pinnacle Award Recipients:

Candace Istre
Service Excellence Ambassador

Kandace Fontenot
SEA Super Coach

Derek James Yeagley
Implementation Coordinator

Patrick England
Customer Focused Provider

Jacqueline Reviel
Inspiring CEO/President

Allen Parish Community Healthcare
Hospital Provider of Choice

We are so proud of our team members for this amazing accomplishment!